Customer Reviews

5
Google

I do much of my own car repair, but I’ve used Yates for the past 20 years when I don’t have the time or the job is too big. Consistently, their customer service is excellent. Their repair work is excellent. My only note is good work and good customer service don’t come cheap. They’re cost is going to be similar to the dealers. However, their work is top notch, and they’re a close family owned business. I’ve also used Yates’ car wash and collision repair in Old Town and been equally happy.

Dear C B, thank you for being a loyal customer for 20 years! We appreciate your kind words about our excellent customer service and top-notch repair work. While we strive to provide great value, we understand that quality comes at a price. As a family-owned business, we take pride in offering the same level of service as dealerships. We're thrilled to hear about your positive experiences with our car wash and collision repair in Old Town as well. If you have any questions or need assistance, please don't hesitate to reach out to us at [email protected].

- Yates Automotive
5
Google

Extremely reliable, great service, friendly, and they do a great job. Highly recommend!

Thank you Sofia for the 5-star review! We are thrilled to hear that you had such a positive experience with us at Yates Automotive. Your recommendation means a lot to us! If you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected].

- Yates Automotive
5
Google

Vehicle running smooth after coming in for a car engine issue and while I expected to pay a ton, overall price was reasonable for diagnostics, along with an O2 sensor and battery replacement.

Jason, we're delighted to hear that your vehicle is running smoothly after your recent visit to Yates Automotive! We're committed to providing excellent service while also keeping costs reasonable for our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us.

- Yates Automotive
5
Google

Thank you, John, for the 5-star rating! We're delighted to know that you had a great experience with us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

- Yates Automotive
5
Google

Serhi and Mike are the best! Make sure you request them if you need anything done.

Thank you for the great review, Will! We are thrilled to hear that Serhi and Mike provided excellent service. We will make sure to pass along the kind words to them. If you have any further questions or need assistance, please don't hesitate to reach out. [email protected]

- Yates Automotive
5
Google

I took my car to Yates on Braddock and dropped it off very early. The Yates employee getting the building ready to open was very friendly. When I picked up the car, I had walked over with my dog and they invited her in, gave her a treat, and were wonderfully professional and kind!

5
Google

Great business and very upstanding people! I went here to get a screw removed from my tire and get the hole patched, but it ended up being a very tiny one (no patch needed) and they didn’t even charge me! And the service was very fast

Luke, we appreciate your kind words! Providing honest and reliable service is what we strive for at Yates Automotive. Should you need any future assistance, please don't hesitate to reach out.

- Yates Automotive
5
Google

I went for a last minute inspection. Everyone was so friendly and helpful. The process was fast and I didn’t even have an appointment. Highly recommend! Thanks Eddie!

Thank you, Victoria, for choosing Yates Automotive for your last-minute inspection. We're delighted to hear about your positive experience. Our team takes pride in providing friendly and efficient service to all our customers. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us at [email protected].

- Yates Automotive
5
Google

Dear David, thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a great experience with us. If you have any further feedback or questions, please don't hesitate to reach out. We're always here to help.

- Yates Automotive
5
Google

Took our car in for regular service and had a good experience so took it in when we had a headlight burn out also. It turned out that it wasn’t an issue with the headlight as much as some wiring causing a short circuit. We ended up having to take the car in a total of three times for the issue, which would have been very disappointing had Zan not been able to sort the issue out quickly the third time as well as make some price adjustments to account for the time and work we had already paid for in the previous two visits. It turned an experience where I’d probably not take my car back to them into a situation where I definitely will take it back to them for any future issues.

Hi Brittany, we're glad to hear that you had a good experience with our service. We apologize for the inconvenience of the multiple visits, but we're happy that Zan was able to resolve the issue and make price adjustments. We appreciate your understanding and look forward to helping you with any future car issues.

- Yates Automotive
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