Customer Reviews

5
Google

I stopped by to have tire pressure checked. Turns out I had a nail in my tire. They were just wonderful repairing it quickly. The staff is so professional and courteous. I really appreciate your service. Thank you!!!

5
Google

Yates staff are helpful and honest. They will never try to sell you something you don't need.

5
Google

Simple easy experience. I got a text from Yates reminding me my safety inspection was due (which I would not have realized myself). I was able to drop my car the night before and they called me when it was ready in the morning. Super friendly and nice people.

Hi Brittany, thank you for the great review! We're glad to hear that your experience at Yates Automotive was simple and easy. Our goal is to make maintaining your vehicle as hassle-free as possible. If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We're here to help!

- Yates Automotive
5
Google

(Translated by Google) The customer service is excellent. (Original) Le service client est au top.

Thank you for the kind words, Yawo! We pride ourselves on excellent customer service at Yates Automotive. If you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected]. Your satisfaction is our top priority!

- Yates Automotive
5
Google

Great professional service, dropped car off got the bank to school special and picked up a couple hours later as described. Will, Kris and Vanessa were very helpful!

Hi Patrick! Thank you for your kind words! We work hard to provide top-notch service and we're delighted that you had such a fantastic experience. We'll pass along your praise to Will, Kris, and Vanessa. If you have any further questions or need any assistance, please don't hesitate to reach out. We'd be happy to help!

- Yates Automotive
5
Google

Extremely friendly, very efficient, and overall wonderful.

Thank you Jennifer for the kind words! We strive to provide exceptional service at Yates Automotive. We're delighted to know that your experience with us was wonderful. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback!

- Yates Automotive
5
Google

Everyone was so polite and helpful. Wonderful customer service and didn’t hesitate to listen to my issue. Thank you so much Chris for your service and Michael & Andy at the desk!

Dear Soula, we appreciate your kind words about our team at Yates Automotive! It's fantastic to hear that you had a positive experience with Chris as well as Michael and Andy. We strive to provide excellent customer service, so your feedback means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Yates Automotive!

- Yates Automotive
5
Google

This place has amazing customer service , they were very very helpful , didn’t hesitate to listen and to solve our problem we were having , I believe there names were Kris Andy and Michael . Thank you guys so much !!!!!

Thank you for your kind words, Faith! At Yates Automotive, we strive to provide exceptional customer service. We will pass along your appreciation to Kris, Andy, and Michael. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected]. We're always here to help!

- Yates Automotive
5
Google

The staff at Yates Automotive could not be more helpful, attentive and polite. I only stopped in for a state inspection, and yet they treated me like any other customer. I highly recommend them for service, and if my car was not still under its manufacturer warranty, I’d only use Yates for any repair or maintenance service.

Hi Matt! Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a great experience with us and that our team took such good care of you. If you ever need anything car-related, don't hesitate to reach out. We're always here to help!

- Yates Automotive
5
Google

Yates Automotive provides a great website to schedule an appointment. Associates welcomed me, I advised them of work done at previous dealers, and they provided me with an estimate for when the work would be completed. The Back to School Safety Special was excellent and they provided the Safety inspection. I was able to use my AAA 10% discount. I highly recommend and will be back for my next repair of Volvo XC90!

Thank you, hmccaffe! We're thrilled to hear about your positive experience at Yates Automotive. It's great to know that our website and service stood out to you. We're always happy to provide estimates and ensure a smooth process. Don't hesitate to reach out if you need anything. We look forward to serving you again! Call us at 703-896-7250 or email [email protected].

- Yates Automotive
Yates Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Yates Automotive (703) 683-5300 if you have any issues in accessing any area of our website.