Customer Reviews

5
Google

Took my vehicle in Friday morning for VA safety inspection. Dropped off at 8am and ready to pick up by midday. Quick and efficient service.

5
Google

Great service, detailed explanations, friendly and helpful.

Thank you for the 5-star review, Barry! We're thrilled to know that you had a great experience at Yates Automotive. Customer satisfaction is our top priority, and we're glad to hear that our service, explanations, and staff exceeded your expectations. If you have any more feedback or need assistance in the future, don't hesitate to contact us at [email protected].

- Yates Automotive
5
Google

As always, the good folks at Yates could not have been more friendly and accommodating. The work was scheduled exactly when I requested and was completed by the time we returned from a nice visit to a local cafe. It is very comforting to deal with people we trust to do timely good work at a reasonable price.

Hi Richard! Thank you for your kind words about your recent visit to Yates Automotive! We strive to provide excellent customer service and we're thrilled that you had a positive experience with us. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We hope to see you again soon!

- Yates Automotive
5
Google

I had an electrical problem with my wife's car and was able to drop it off in the evening as they are open late and pick it back the next day, very pleased all around.

Thank you, Mario, for choosing Yates Automotive! We're glad we could resolve the electrical issue with your wife's car. Our convenient evening drop-off and next-day pick-up options are designed to make the process hassle-free. If you have any other questions or concerns, please don't hesitate to reach out. We're here to help!

- Yates Automotive
5
Google

Everyone was so kind and friendly. Clearly the family culture extends to the employees

Dear Megan, thank you for your kind words! We're thrilled that our family culture shone through during your visit. Our team aims to provide exceptional and friendly service to all our customers. If you have any more feedback or need assistance, please reach out to us at [email protected]. We look forward to serving you again soon!

- Yates Automotive
5
Google

I took my car here for its annual inspection. Service was fast, and everyone I dealt with was kind and courteous. I recommend Yates without reservation.

Dear Christine, we appreciate you taking the time to leave such a wonderful review! Our team at Yates Automotive strives to provide exceptional service to our customers. We are delighted to hear that we exceeded your expectations during your visit. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us at [email protected]. Thank you for recommending us!

- Yates Automotive
5
Google

Reliable and professional.

5
Google

The staff is always friendly and helpful over the phone and efficient upon arrival. The communication is excellent. I received a call shortly after drop off to review details and then again when completed. I appreciate the professionalism and pleasant atmosphere.

Dear Melissa, thank you for your glowing review! We're delighted to hear that you had a five-star experience at Yates Automotive. Our team takes pride in providing excellent customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Feedback is always welcome at [email protected].

- Yates Automotive
4
Google

I have always been pleased with the quality of services at Yates. I do find the prices to be on the higher side, however, the location is unbeatably convenient, so I continue to bring my car here.

Thank you, Tara, for choosing Yates Automotive! We're glad to hear you're pleased with the quality of our services. We understand concerns about pricing, and we constantly strive to provide competitive rates. As a local business, our convenient location is an advantage, and we appreciate your continued support. If you have any further feedback or questions, feel free to reach out to us at [email protected].

- Yates Automotive
5
Google

I recommend Yates for all your car needs. The staff is very. kind and is very patient in assisting you. Plus the establishment is very clean. I was there to have my car inspected. Please dont go on the last day of your inspection date because they will be very crowded. I made that mistake but they still was able to take care if me and I didn't wait long. YATES IS THE PLACE for all your car needed. Trust me. 😆

Thank you Cynthia for your recommendation! We're delighted to hear about your positive experience at Yates Automotive. Our team takes pride in providing exceptional customer service and ensuring a clean and comfortable environment. We appreciate your trust and look forward to serving you again in the future! Contact us at [email protected].

- Yates Automotive
Yates Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Yates Automotive (703) 683-5300 if you have any issues in accessing any area of our website.