Went to Yates Express Lub for a VA car inspection. A co-worker recommended Yates based on her great experience! She was spot on. All of the staff members are professional and courteous. By 9a there were 4 cars ahead.of me. They have a special lane for inspections. A staff member will come around with a clip board for you to fill out information. You can go inside the cool Sunco gas station for restroom breaks and snacks! Elleni came to everyone's car offering cookies and coffee while we all waited. This was such a pleasant surprise as she is outgoing and professional! Luis performs your inspection and he is courteous and professional as well! Afterwards you.get a ticket to redeem for a free automatic car wash down the street at shell gas station! I also observed the option for customers to have a repair there if needed to pass their inspection. Highly recommend Yates Express Lube. Such a great team!
Dear Rebecca, thank you for sharing your fantastic experience at Yates Automative! We love hearing about our customers' positive encounters! It's delightful to know that you enjoyed our convenient and customer-focused inspection process. Our team is dedicated to providing top-notch service and creating a comfortable environment for all. We appreciate your recommendation and look forward to serving you again in the future!
- Yates Automotive