Alexandria VA auto repair

Zan at Yates Automotive is fantastic! Knowledgeable, kind, and completely transparent—he took the time to explain everything and helped me fix an annoying car issue quickly and efficiently. Honest service you can trust. Highly recommend!

Eddie was very helpful. Great service. They take care of you

Visiting Yates twice in a week wasn’t on my bingo card for February, but at least the customer service was (as usual) amazing. I’ve been coming to Yates for years- great service, knowledgeable staff, quick turnarounds, fair prices always. I came in for an alignment first and ended up needing to replace what turned out to be two very bald front tires. Zan probably saved me and my two littles from a bad car accident as I just didn’t realize the tires had worn down that much this winter. The tires arrived the next morning and were put on within an hour. I waited at the front with my kids and Bruce played peek-a-boo with my one year old then filled up the window washer fluid and sent us in our way. I joked that I hoped not to see any of them for a year. Four days later I was back with a check engine light lol. Zan took the car right away and helped set us up with a loaner so I could get my kids to and from school that day. Just unbelievable service. Everyone at Yates is always great but this past week was tough for me so I just deeply appreciate the kindness and fair prices. The car was ready by dinner time and Zan ensured I could grab it quickly and get the car seats back in- he then drove it around front so I could load the kids in and we were off. Hopefully don’t have to see any of them anytime soon lolol. Thank you Yates!

They're quite flexible and understanding and were able to get me in last minute of the day. Actually waited some extra minutes until I arrived which was really of much help.

I stopped on the corner of Mount Vernon. And East broadock road at this Yates gas station. The service was impeccable. I had everything looked over. They were very kind and I felt very comfortable when I left pretended to my old truck. 1999 400000 miles. They treated it like it was a brand new car.

Fantastic experience! The staff was friendly, responsive, and transparent. The work was done well and priced fairly. Will absolutely be going back!

Thank you so much Yates for having such fantastic, professional and kind employees like Rhonda, who friendly answered to all the questions I had and got my 2022 Lexus RX 350 repaired (scratch) in a very short period of time. What a seamless job! Thank you again!!

After one of my wheels cracked, I needed to replace it. Using a set of fitted spare tires that I provided, they were able to swap out the broken wheel and the other side's for the two wheels/tires that I brought in. Easy to do job, but was super grateful as they took me in late on Saturday and had the car ready for me within the hour. Special thanks to Glori for the help on the phone and in person.

Over the years I’ve lived in Alexandria, Yates Automobile has always taken good care of my car. Whenever I’ve had a last minute crisis like a flat tire or a need a routine oil change or state inspection, they are able to accommodate me into their schedule. As a Deaf customer, I appreciate that it’s easy to request an appointment online though their website, and that all people I’ve met with are willing to write or text with information to help me make an informed decision about the issues, estimates on materials and labor, and timeline. The fact that their garage is next to Braddock metro makes it easy to drop off my car and go to work. No complaints at all. Will continue to use them for my car.

Honest and reliable. I use Yates for all of my automotive needs and have been thoroughly impressed by the quality of their mechanical and customer service every time.