Alexandria VA auto repair

Always helpful

First thanks to Aris for all his hard work. Pablo came through for our situation. Lastly thanks to Kelly Torres for making the paper work seemles.

Truly a honest person who believes in making sure your car choice is a right fit for you. He will weigh pros and cons of vehicles and suggest other options until you find, discover, or settle on your truths. Ex. My story... 2001- New job needed a car. It was my 1st car purchase but wasn't my 1st car. Was advised to check Yates Automotive. Saw some cars... Ok... He offered me a car with very low mileage for its year. I saw the car and was like, ok... He noticed I willing to buy the car but wasn't excited about it. We talked a few mintues about what I'm looking for from a car and he told me the car will be ready in two weeks come back. 9/11 happened... Five weeks later the car is finally ready. I go pick up the car...OMG!! The car now has a sunroof and new radio. I was excited to own this car that I drove for 13 years until it went to car heaven... 2014 He repeated the same thing... Wow! It is an experience to buy from Yates Automotive.

I am a big fan of the Yates family, but embarrassingly, had not tried out their services until 2 weeks ago. I opted for a car detail and I’m blown away with the job they did on my car. They seriously brought it back to life! Furthermore, extremely timely and communicative. Thanks Yates Family!

Staff was friendly and knowledgeable. Both the office and work areas were tidy. They even took me to and from my apartment while I waited on my service.

I called to set up an appointment for oil change and brake light fix. They fixed up my taillight in <5 minutes at curbside and let me go for free! Much appreciated!

This place really takes care of its customers.

I used to own a VW. Anyone who has owned a VW knows the unending pain of repairs. The last time it broke for good, I took it to Yates. This was the first time I had used Yates. It was the coldest part of December 2017, a freezing 18 degrees out there. I had exhaust coming in through the vents. I tried to keep the windows down to lessen the carbon monoxide poisoning, but I couldn’t see out the front windshield. I know. Right? Anyway, they looked for the leak but couldn’t find it for sure. So they didn’t charge me anything. Luckily, I came into enough of an inheritance to put money down on a new car within that same week. And I take it to Yates religiously. A Honda, so basically it’s maintanence once a year. Duane from Yates drops me off at home, they let me pay over the phone, and then deliver my car to my home. I completely trust the mechanic; everything I am told needs doing is what I have already surmised will need doing. And it costs way less money than the VW dealership. I trust Yates. They’re small business answering to their own small community. They’d never have survived if they weren’t trust-worthy. So I don’t have to worry about my car now. Thankfully.