Alexandria VA auto repair

They go out of their way to give outstanding customer service!

They go out of their way to give outstanding customer service!

My 2010 Honda Ridgeline was in SERIOUS need of detailing! It had been up in Provincetown, MA for 4 years driving in the dunes and hauling all kinds of "junk", and it had not been washed or cleaned in any meaningful way in those four years. I requested the Signature Detailing Package and couldn't believe it when I picked up my truck! It sparkled, inside and out! The carpets and leather were cleaned, all of the sand and smudges were gone, the tires and wheels looked brand new, and the exterior literally sparkled! They even thoroughly cleaned the flatbed (which has a cover on it). The service was excellent, and the people who work there are friendly, efficient and professional. I'm taking the truck back to Provincetown this weekend, and think it's good for at least another four years on the beach! I would recommend Yates Automotive to anyone, and will bring my other vehicles there for detailing in the future!

Great experience, service, and prices at this place. They know how to take care of their customers and they have done a great job on my Chevy Silverado

I went to Yates for a free inspection today. Conor was very friendly and helped inspect my car. I was very grateful for the free inspection and professionalism. Thank you!

They provide top notch service, for a price. It will be hard to beat their customer service, but they are pricey, even for Northern VA standards. I went in for a vehicle inspection and needed some work done to pass. Their quote was outrageous. However, they washed my truck, we super polite, and didn't turn rude when I said that I was going to do the work myself. They have clean facilities and from what I hear, do quality work.

I really like this shop. The customer service is top notch and the work speaks for itself. They are accountable, service oriented, fair, and make every effort to make your experience convenient and worry free. They've stayed late for me, apologized for things that were inconvenient and gave accurate timeframes that managed expectations, and made accommodations that made life better when my car was indisposed. It's not the cheapest shop but I trust their work and that's worth something other than money. Locally owned, with integrity.

Called twice to ask questions about getting my car inspected and both time the phone was answered almost immediately and the men that answered were very nice and extremely knowledgeable. I asked about getting my headlights replaced and the mechanic was extremely knowledgeable and upfront about the possible complications. They said they will take a look and call me with a quote. I’ll update my post when I get the quote. So far very happy with my experience. :)

Dropped by unannounced when I found out my headlight was out. Joe got me in right away and Kris had it fixed in less than 2 minutes. In and out! They are amazing!! Thank you

One of the tail lights on my car went out this morning. I stopped by Yates Automotive to see if they could fix it. Joe fixed it in under 10 minutes and they only charged me the price of the lightbulb. Thank you, Joe and Yates!