I was driving home from work and realized about 5 minutes from my house that a tire was losing air. I close enough to Yates to ride over to see if putting air in would fix it. (Yates is one of the very few places that still allows you to pump up/test psi of your tires for free!!) Air was definitely leaking out and it was less than ten minutes until closing time. I took a chance and went to see if there was someone who could fix the tire. Michael met me at the door and said that while there wasn’t anyone to fix the tire that close to closing time, he didn’t want to leave me stranded. (We only have 1 car and I have to leave for work in DC at 5:45 in the morning.) He swapped out the tire with my spare, saving a call to wait for AAA, and let me leave my tire overnight so it could be fixed and then replaced after work the next day. This saved me time and hassle and I’m grateful. I’ve been going to Yates since we moved to Alexandria in 2004. My dad actually graduated from VTS in 1970 and while he was attending, he brought his ‘68 VW Beetle to Yates for service. Thanks for the multi-generational service.
Dave, thank you for sharing this wonderful story and for trusting Yates Automotive across generations. We’re glad Michael could help you avoid being stranded and keep your morning on track. We truly appreciate your loyalty and look forward to serving you again. [email protected]
- Yates Automotive