Alexandria VA auto repair

Best customer service ever! Called many places and when Chris answered the phone he was amazingly nice, professional and accommodating. When I called back for the address and had to be transferred to him, he actually apologized for making me wait...a few seconds! It was this kind of customer care why I went to Yates Automotive. On the spot, no appt., (when most were closed for the day), and was in and out very quickly. Will always use Yates for any future auto needs now.

I had Signature Detailing done for my daughter’s five year old car. Bottom line: “Expensive but worthit!” Car looks like new. Staff were very nice and thoroughly professional.

These people are AMAZING. I rushed in at the end of the day, desperately needing help with the gas tank of my car. I was notified at 5 pm that my car would be picked up for shipping to Hawaii sometime "tonight". I was desperate to get a quarter tank of gas out of the car. JASON YATES himself, THE OWNER of all those businesses dropped everything to help me, in this heat and humidity. Literally calmed me down, said he would help me and PERSONALLY spent an over an HOUR working on my car. This is a good man who deserves every single success. I will forever be grateful to Mr. Yates and his employees for helping me at the last minute in a desperate situation. PLEASE support all of the local Yates businesses. I am literally tearing up in gratitude.

Yearly inspection and I arrived at 7:30 for an 8 am opening, anticipating a long line as it was the 2nd of the month. Turned out I was in and out before 8. As usual, great customer service!

Great job. Friendly. Great price. Will be back! Asked when I dropped off what time it should be ready, and it was done before the time I specified.

Just got my car inspected there. Very thorough and the wait wasn't terrible either! Staff is super friendly. Storm and Floyd helped a mom of 2 toddlers out by quickly vacuuming by car as well. Can't beat the service!

Great experience. The called me to let me know what needed to be done and were very timely. They called me again to let me know when my car was ready. I feel confident about the service and feel I can trust them with my car. My dealer stopped servicing my brand of cars so I am very glad to have found Yates to help me with all the routine maintenance and fixes as needed. Their hours are so great that I can drop the car off very early and pick it up late with no problem. Thanks!

After the heavy rain one afternoon, my car and I limped into Yates Automotive as the water had loosen the service flap and it was dragging on the payment. I went to Yates because the lady that helped me on the street recommended them. Wow, these folks are so nice! Kept my car overnight, fixed my car and didn't charge me at all. I don't even live in Alexandria, my son does. What a great service oriented company!

I took my car in for a hand wash & vacuum. There was some confusion or misunderstanding and they performed a full exterior detail on the car. The quality of the detail was excellent and the car looks great, but it was a problem because more work was performed than I wanted done. I brought the issue to the manager's attention and they resolved it promptly and without a hassle. I plan to take the car back for additional maintenance work in the future.

This morning I noticed a screw in my tire. I pulled into Yates fully expecting a tire patch to cost at least $50 or a new tire to cost hundreds more. I explained my problem to Ken, the manager, and he came to investigate the situation. He tested the tire twice and then explained that they would be able to patch the tire. A technician quickly patched the tire and put air in my tire. The cost: FREE. And the whole ordeal took less than ten minutes and I was able to keep my baby sleeping in the back seat! Thanks for the great service!!!