Alexandria VA auto repair

Re oil change: everyone was very professional and respectful and I appreciated recommendation from my questions. Will definitely return.

I was in communication about the service I needed prior to my appointment. Everything they told me they would do, was done and done correctly the fist time. While I think their gas price is high, the pricing of their their service work is very much in line with competitors and the work is done well.

One of the best auto service experiences I’ve ever had!! The manager was so kind! We moved from out of state and needed an inspection and emissions test. Their price was very reasonable, and they gave us a couple vouchers to go get a drink from the nearby 7-11 while we waited. They even attached our front tag holder and tags for free!! These guys understand customer service! They’ve definitely won a repeat customer.

Excellent service. In and out of the station in less than 15 minutes. No hard sell for air filters or windshield wipers. Courteous service providers. Plus, I received a free car wash.

I submitted a not so glowing review a few days ago and have since spoken with Ken, the general manager, and all is well now! I appreciated his great customer service and he seemed genuinely interested about my concerns and what I had to say. Thanks again Ken!

I am new to the area and have luckily found Yates Automotive. I had a brake issue unsolved by others, but Yates's folks diagnosed the problem immediately. They are always polite, courteous, and most importantly competent. Us non-mechanically inclined types are always at the mercy of automotive repairmen and their con jobs, I do not feel that way with Yates -- I believe them to be an honest and earnest family run business. Keep up the good work.

Always a great job done!

I have been here a couple of times and everybody is very friendly and provides realistic/reliable suggestions for car maintenance.

Yates is great...quick service, finish when they say they will, and very easy to work with.

easy drop off and pickup, been coming here for 5 years, always good work.