Alexandria VA auto repair

Great customer service; staff was friendly and explained in detail the problem with y car and how they would fix it.

Always good experience there. Everyone is nice and helpful. Big thing nowadays is trust. People will go to where they can trust. I don’t think I was ever price-gauged there. But being reasonable helps with that trust. If people are rude or over-price, then we will go elsewhere. So please keep up that trust. Thanks.

The thing about atuo shops is you never know what you will find. Will they be nice to your face and rip you off? Will they break you car even further? Yates alleviates that stress. They're quick, precise, kind and understanding. These are my kinda guys. I'm definitely a proud customer.

excellent service--above and beyond!

Good service and thanks for the ride home. finished in good time even though I was getting a flat and did not have an appointment.

The staff are all polite and a pleasant to deal with.

Thank you. I very much appreciated your honesty in conducting state vehicle and emissions inspection. Unlike the previous automotive shop I visited, your assessment was more honest. Though the inspection took longer than expected--from an estimate of 3 hours to nearly 6 hours--I understand that y'all were busy with inspections on Saturday. Plus, the carwash and vaccuming was a nice touch. I would definitely come back and again appreciated your help.

Had a great experience

An update to a previous post: I had a bad first experience here, due mostly to bad customer service, but received a follow up call from the owner apologizing for the bad experience. I gave them a second chance based on my conversation with the owner and I was much happier the second time around. Service was prompt, they were professional, and they took the time to really assess the issue and really look out for my interest/costs.

Yates has a solid team. Ken is hilarious and was very accommodating. One of the staff drove me to a local coffee shop while I waited for service. Turned out my car needed something else fixed so they gave me a loaner vehicle so I could go to work until my car was ready. All of the staff are very friendly and professional. One of the staff was being harassed by a woman (about his blood sugar levels) when I came back to pick up my car and he just stood there and took it for five minutes. Really great service.