Alexandria VA auto repair

Honest and reliable. Always fixed on time. Also noticed a serious safety problem with the tires and advised me how to deal with it.

I had a really good experience, and at least with us (I read the last couple reviews), the two guys who helped us were honest and didn't try to overcharge us or anything. Thank you!

Best customer service ever, Everyone here is awesome, they took care if me and my car no issues. Will definitely go back for all my car repairs. I highly recommend come to the place. Give 5 stars. Thanks guys keep up the excellent work.Jason

Very nice shop. Super nice people. Had a nail in my tire and called 3 other places in town who didn't have time to look at my tire. Called Yates and they took me right away. The guy at the front desk stopped what he was doing and immediately inspected my tire. Pulled out the nail, decided it hadn't penetrated the tire and sent me on my way. $0. Super impressed. These guys had great customer service and even wore ties! You don't see places like this any more. Will definitely be coming back for an oil change soon.

My younger sister got her drivers license recently and was driving our mother's 2014 Toyota Highlander. She filled the gas tank with diesel rather than premium, accidents happen. She panicked, had the vehicle towed Friday evening and we came to Yates. Leonard and Earnie were great. We got a loaner there on the spot and they began to explain what may possibly be the process from what they can see this far. I work as an admin at a collision center and know that you don't know until you actually begin the work. Monday the car was ready. At the time of pick up Jon explained the repair process thoroughly. The engine was dropped, spark plugs replaced, oil was drained out of the system, cleaned and oil replaced. the job was great, customer service was great, drives smoothly, vehicle was returned very clean. I had no complaints and the grand total was fair for the tow, work, gas and loaner. I would highly recommend Yates Automotive for mechanical service. Lesson learned, don't fill your car with diesel gas if it is not diesel, or it may cost you $2000+.

After a mistake by a new employee when I was checking out, John Yates gave me a call and fixed the mistake. I very much respect the actions he took to rectify the situation and that changed my opinion of the company considerably. In addition, the complimentary car wash was fantastic and a very nice surprise!

Mr. Yates and his employees go out of their way to take care of you and your automotive needs. Besides the professionalism, their courtesy and willingness to go above and beyond impressed me immensely. Thank you again Mr. Yates

On my way back from work, I noticed that my front right wheels were making scraping noises. I thought the worst and assumed the break pads were worn and it was eating into my rotors. Took it into Yates since they were the only shop open nearby. They offered me a loaner free of charge, and diagnosed my car in the process. Since there was only an hour left until closing, they told me it would likely not be done until the next morning. The mechanic looked into the wheel, and found that there actually wasn't anything wrong with the car. I'm not a very trusting person, but this act definitely gained my trust. They told me it was free of charge, and let me go home with a peace of mind. Thank you Yates.

On my way back from work, I noticed that my front right wheels were making scraping noises. I thought the worst and assumed the break pads were worn and it was eating into my rotors. Took it into Yates since they were the only shop open nearby. They offered me a loaner free of charge, and diagnosed my car in the process. Since there was only an hour left until closing, they told me it would likely not be done until the next morning. The mechanic looked into the wheel, and found that there actually wasn't anything wrong with the car. I'm not a very trusting person, but this act definitely gained my trust. They told me it was free of charge, and let me go home with a peace of mind. Thank you Yates.

Mr. Yates has always treated me fairly since I started going here two years ago. I appreciate that they tell me what is wrong and what could be fixed but doesn't need to be right away. I have a very old car, so sometimes things don't go according to plan, but these guys have always worked to make everything right in an honest and straightforward way.The car wash and vacuum with an oil change is also a huge plus.