Alexandria VA auto repair

Great family owned business that really knows how to take care of their customer. Had a great experience and will absolutely recommend Yates to anyone.

I just happened to be driving by and stopped to see if they would change out my side mirror for me. I already had the part, but installing it meant taking off the entire interior door frame so I wanted a pro to do it. They were so nice. They had me pull up right there and did it on the spot in 25 minutes. Very reasonable price too. I would highly recommend

I really don't take the time to write reviews even if the service was good, but I am so happy with my service at Yates that I decided to comment. (This really is my first review ever.) I had a burned out headlight that I could not get to when I tried replacing it myself. The clasp was stuck and the area around it was too small for me to work in. Fearing that this would cost me an arm and leg or that a repair shop would try to claim other work was needed when it wasn't, I found Yates on Yelp. The mechanic who helped me was super polite and changed the bulb in less than 15 minutes and it only cost me $20!! Needless to say I was very surprised and very happy. This may have been an easy fix for most people, but it was not for me and it made my life a lot easier! I should have gotten the mechanic's name so that I could recommend him. He has reddish blonde hair and is really tall. (Sorry, not a very great description, I know.) So if you get a mechanic at Yates that looks like this, you're in good hands! He simply fixed what was wrong and left it at that! Yay!

Although I have yet to have work done here, I was looking for a place to service my car before I took a long road trip and the staff here were incredibly helpful. Ended up not having to service my car, but they still gave me the same quality customer service they would have given to a paying customer. I recommend them!

I started having a slow air leak from one of my tires and brought it to Yates fully expecting to drop it off and pick it up the next day. To my surprise they stated they could check the integrity of the tire immediately to see if it was repairable at all. I waited not more than 15 minutes during which they found just a minor defect and did a tire seal. When i went to pay they told me to have a good day and sent me on my way. I insisted on paying but they would not accept! A friendly auto repair center that skimps on nickeling and diming the customer is a rare find these days. I will certainly be coming back to Yates in the future and will recommend them to others.

I've started using Yates for more than just getting gas. To a person, I have found everyone who works there to be both friendly and courteous. They went out of their way to help me with a recent car problem.....above and beyond any level of service I've ever experienced from a gas station. It has been so nice to find a group that is not only pleasant to work with, but gets the job done.

Excellent, friendly, and professional service. Locally owned, locally invested. The staff here go out of their way to be helpful.

I've been going to Yates for over 20 years now and I would never go anywhere else. I cannot count the ways in which they outshine any other car place, from little things to big. Big: the always fix my car properly, charge fairly and have it ready on time. Big: when my father was in the hospital dying some years ago and my car started making terrible noises, I burst into tears while pumping gas...so the manager at the time came out, took my keys and said they'd take care of everything, then offered to drive me to Georgetown Hospital...they called later that day to say my car was fixed, they'd had it inspected and would be glad to pick me up under the terrible circumstances. This is a lot more than "service." They are unfailingly polite and addressed my aged mother so courteously that she's always called them "those darling boys at Yates." I feel as though Ben and his crew are old family friends and I trust them implicitly. Their work, their courtesy, their timely delivery of services....nothing could be better.

I've been going to Yates for over 20 years now and I would never go anywhere else. I cannot count the ways in which they outshine any other car place, from little things to big. Big: the always fix my car properly, charge fairly and have it ready on time. Big: when my father was in the hospital dying some years ago and my car started making terrible noises, I burst into tears while pumping gas...so the manager at the time came out, took my keys and said they'd take care of everything, then offered to drive me to Georgetown Hospital...they called later that day to say my car was fixed, they'd had it inspected and would be glad to pick me up under the terrible circumstances. This is a lot more than "service." They are unfailingly polite and addressed my aged mother so courteously that she's always called them "those darling boys at Yates." I feel as though Ben and his crew are old family friends and I trust them implicitly. Their work, their courtesy, their timely delivery of services....nothing could be better.

I absolutely love this place!!! The customer service is awesome and they are the most honest repair shop I've encountered. I will trust Yates for any future work to any of my cars! For excellent work from trustworthy people, Yates is the place to go!